FAQ

Our hours of operation vary depending on the area:
●Shopping: 10:00 AM - 8:00 PM
●Restaurants & Cafes: 11:00 AM - 10:00 PM
●Food Picnic: 10:00 AM - 9:00 PM
●Gathering Market:
　Monday - Thursday: 10:00 AM - 8:00 PM
　Friday - Sunday, Holidays: 10:00 AM - 9:00 PM
Please note that some stores may have different opening hours.

Yes, We are closed on January 1st and two other days throughout the year.

Yes, we do have tax-free stores available. For more information and a list of specific stores, please refer to our Shop Guide.

Yes, we accept credit cards (except for some stores). The accepted credit card brands include TOKYU CARD, VISA, Mastercard, American Express, Diners Club, JCB, UnionPay, UC, MUFG, TS CUBIC. Please note that a PIN is required when making a payment.

Yes, we accept UnionPay.

Yes, we accept VISA touch.

Yes, there is a foreign currency exchange machine located at the Information Desk on the 1st floor of the Station Court.

Yes, we have coin lockers available. However, the availability hours and fees may vary depending on the location:
●Station Court 1F: 9:00 AM - 11:00 PM
●Central Court 1F: 8:00 AM - 11:00 PM
●Wonder Theater 1F: 8:30 AM - 10:00 PM
Locker Sizes and Fees (per day, tax included):
●Small: 300 yen, dimensions: W355×H316×D645 mm
●Medium: 400 yen, dimensions: W355×H505×D645 mm
●Large: 600 yen, dimensions: W355×H843×D645 mm

Yes, there is. You can access free at the seven plazas within Grandberry Park.
●The connection is free for one hour per session, and there is no limit to the number of sessions.
●Please note that you will need to provide an email address to log in.

Yes, we do have a prayer room available. However, please note that it is locked for security purposes. If you would like to use the prayer room, please visit the Information Desk located in the Central Court, and our staff will assist you.

Yes, there is. You can find floor guides at the guide rack located in front of the Information Desk or at the Information Counter.

If you have lost something or found something, please contact the staff at the nearest sales counter, information desk, or the Grandberry Park representative number (℡.+81 042-788-0109).

Yes, we have nursing rooms (baby rooms) available at the following locations:
●Kids Discovery, 1st floor, with kids' toilets
●Baby Lounge on the east side of Central Court, 1st floor
●Wonder Theater, 1st floor
●Station Court, 1st floor

Yes, we do. Baby strollers are available for rent at the Information Desks located on the 1st floor of Station Court and Central Court.

Yes, there are designated smoking areas available at the following locations:
●North side of Central Court Art Plaza, 1st floor
●West side of Market Plaza, 2nd floor
●2nd floor of Green Living
●East side entrance/exit of B and C parking lots, 2nd floor

No, there are no places to charge devices inside the facility. However, the following stores handle ChargeSPOT:
●Lawson + Toks on the 1st floor of Station Court
●Docomo Shop and GIGO on the 1st floor of Wonder Theater
●GIGO on the 2nd floor of Kids Discovery
●Libro on the 2nd floor of Green Living
For more information on ChargeSPOT, you can visit their website: https://chargespot.jp/global/